Please Note: Unfortunately we can not receive returns on custom build items. If the item you are purchasing requires manufacturing specific to your order details the item is not eligible for our 30 day return policy or cancellation.
Defective or Damaged Products/Exchanges (if applicable):
What do I do if my shipment was damaged?
We require that all safes over 150 lbs be inspected at the time of delivery before being signed for, the driver cannot leave the site until the safe has been signed for. In the rare occurrence that your order has been damaged during shipment, please note the specific damages on the delivery slip that you sign, then contact a representative to discuss your options. If your item is partially or has minor damaged and you would like to keep it, we will get a replacement part if available or touch up paint to you immediately, and talk to the shipping company about compensation (as long as the damage was noted when you signed for it).
*Please note that most full size gun safes ship upright, if the safe is lying down when it arrives, please call us to discuss or be sure to inspect.
*If your item is beyond the point where touch up paint or compensation is not acceptable, please refuse the delivery and contact a representative. The item will be shipped back and we will ship you a new item as quickly as possible.
BEFORE SIGNING delivery receipt (on all orders over 150 lbs. or oversized packages) you must: Visually inspect all packaging and contents and notate on the delivery receipt any scuffs, scrapes or tears on packaging. Why? Failure to notate on the delivery receipt even the most minor of scuffs, scrapes or tears will relieve the freight company of responsibility for any damage to your product (even hidden damage) and a damaged goods freight claim is impossible to submit on your behalf. In most cases if there is a minor scratch we can get you touch up paint, but if the shipment is damaged beyond repair, refuse the shipment and contact us right away at
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your card issuer’s policies.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
If you wish to cancel an order, you must contact us before the item is shipped to receive a full refund. If you decide to cancel an order after it has shipped, you will be responsible for returning the item to us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The Hollon Lifetime Fire Guarantee
Hollon Safe backs all our fireproof safes with a lifetime warranty against fire. We will gladly replace any Hollon Fireproof Safe that has been damaged in a fire with the same or a comparable model to include all freight costs to the original address of purchase. Customers will be required to supply all requested documents to an authorized Hollon Safe representative prior to replacement. Click Link for Burglary Warranty information for our Gun Safes and/or our TL-15 Safes. Additional Gun Safe Fire & Burglary Warranty. and Additional TL-15 Fire & Burglary Warranty. Contact Hollon Safe Monday -Friday CST at 1.888.455.2337 for additional information or restrictions.